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  • Can I tour the facility?
    At this time we are not giving tours of our facility. When we do give tours, we are unable to take owners into the rooms where the dogs are playing anyways, as it can cause disturbances. The best way to check out the facility is to view our webcams through your customer portal.
  • What is required before I can begin bringing my dog to SouthPaws for daycare and or boarding?
    We require the following before you can bring your dog for daycare or boarding: - An evaluation To schedule an evaluation: please call us at 615-736-5700 or email us at - Proof of vaccinations (Bordetella, Canine Influenza, Distemper, Lepto, Parvo, and Raboies) - Current on Flea & Tick preventative - After 7 months old, we require that your dog be spayed or neutered.
  • What happens during an evaluation? Do I have to pay for it?
    Before starting daycare and/or boarding with us, all dogs need to pass our evaluation. Our evaluation process is a 20-30 minute meet and greet that we ask you to stick around for. If everything goes well and your dog passes, they are welcome to stay for the day! Their first day (eval day) would be a free day of daycare! This allows them to have the day to adjust to the program and make new friends! We require all dogs to be up to date on their Bordetella, DHLPP (distemper), and Rabies. We also require all dogs 7 months and older to be spayed or neutered. Please give us a call at (615)-736-5700 or email us at to schedule the evaluation
  • Do you require immunizations?
    Yes, we require proof of Bordetella, Canine Influenza, Distemper, Lepto, Parvo, and Rabies.
  • Do you have breed restrictions?
    We do not have a breed restriction. We take all breeds, as long as they pass our evaluation process.
  • Do I need to make a reservation for any of your services?
    Yes! You can book online through your customer portal or feel free to give us a call.
  • Do your passes expire?
    Our passes do not expire, except for the Unlimited Pass (expires 31 days from the date purchased). Our new online customer portal will send you a notification when your pass credits get low, and you can re-purchase online!
  • Do you have a discount for multiple dogs?
    Yes! We offer 15% off each fur family member. We do not offer family discounts for grooming.
  • Where do the dogs sleep?
    They dogs sleep in the own individual kennel or crate. Depending on their size, siblings have the option to share one of the larger kennels.
  • Where do the dogs go to the bathroom?
    We have a fully fenced in outside area that the dogs visit a several times a day. Daycare dogs will visit the outside area a couple times a day. Boarders will visit the outside area several times a day. The dogs also go potty in their playrooms as they think of the space more as an indoor park rather than a home. Our staff cleans the playroom throughout the daycare times, and a thorough deep clean during nap-time and at the end of the day.
  • Do you separate large and small dogs?
    We separate by size and temperament.
  • What do you do if a dog is hurt?
    If a dog is sick or hurt, we do our best to get in contact with you and ask how you would like us to proceed. We can take them to their veterinarian, if available, otherwise we reach out to the closest and super reliable Berry Hill Animal Hospital. If it is an after hours emergency, we go to Blue Pearl.
  • What happens if the dogs fight?
    Our evaluation process helps us try and prevent these occurrences. Occasionally minor scuffles occur, but there are always staff members in the room to break up skirmishes quickly. In the rare instance that a dog gets hurt, you will be contacted and the dog will be taken to the vet.
  • What should I bring for daycare? Boarding?
    You don't have to bring anything for daycare unless you want your dog to have lunch. For boarding we recommend that you bring your dog's own food, because a change in diet may upset their stomach. You can bring bedding but we can't guarantee it will come back in the same condition. We recommend not to bring toys or bones. Dogs can get jealous of one another and can turn into a bad situation pretty quickly.
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