Frequently asked questions

What happens during an evaluation? Do I have to pay for it?


During an evaluation, you will be asked to complete some paperwork that allows us to find out more about your dog. We will review this information and then begin introducing your dog to some of the other dogs, one at a time. During these introductions, we will observe their behavior. This helps us determine which playgroup(s) you dog is best suited for. Once the paperwork is completed, the whole process takes about 20-30 minutes. The evaluation used to cost $15, but now it is free. Schedule your evaluation here.




Do you require immunizations?


Yes, we require proof of Rabies, Bordatella, and Distemper.




Do you have breed restrictions?


No, we take all breeds as long as they pass the evaluation process.




Where do the dogs sleep?


Since the facility was upgraded under the new ownership, dogs sleep in top-of-the-line kennels. Depending on their size, siblings have the option to share one of the larger kennels.




Can I tour the facility?


We do not give tours of our facility due to covid and safety reasons. We do however, have webcams located in our playrooms which can be accessed from our website.




What is required before I can begin bringing my dog to SouthPaws?


We require the following before you can bring your dog for boarding or daycare: - An evaluation ( schedule one here) - Proof of vaccinations (Rabies, Distemper and Bordatella) - After 7 months old, we require that your dog be spayed or neutered.




Do your passes expire?


Our passes do not expire, except for the Unlimited Pass (expires 30 days from the date purchased). Our new online customer portal will send you a notification when your pass credits get low, and you can re-purchase online!




Do I need to make a reservation for any of your services?


Yes! We ask that you book online for daycare and boarding, especially around major holidays. Reservations are required for grooming. Book online here. If you run into any hiccups, please feel free to give us a call at 615-736-5700.




Do you have a discount for multiple dogs?


Yes! We offer 30% off the second and third dogs on daycare and boarding. We do not offer family discounts for grooming.




Where do the dogs go to the bathroom?


We have a fully fenced in outside area that the dogs visit a several times a day. Daycare dogs will visit the outside area a couple times a day. Boarders will visit the outside area several times a day. The dogs also go potty in their playrooms as they think of the space more as an indoor park rather than a home. Our staff cleans the playroom floor every hour and sanitizes the floor at least once daily.




Do you separate large and small dogs?


We separate by size and temperament.




What do you do if a dog is hurt?


If a dog is sick/hurt, we do our best to get in contact with you and we take them to the veterinarian. Our primary veterinarian is the Belmont Animal Hospital.




What should I bring for daycare? Boarding?


You don't have to bring anything for daycare unless you want your dog to have lunch. For boarding we recommend that you bring your dog's own food, because a change in diet may upset their stomach. You can bring bedding but we can't guarantee it will come back in the same condition. We recommend not to bring toys or bones. Dogs can get jealous of one another and can turn into a bad situation pretty quickly.




What happens if the dogs fight?


Our evaluation process allows us to weed out aggressive dogs. Occasionally minor scuffles occur, but there are always staff members in the room who know how to break up skirmishes quickly. In the rare instance that a dog gets hurt, you will be contacted and the dog taken to Belmont Animal Hospital.